Sales Policy
Effective Date: October 13, 2024
At ChicLuxer, we are committed to providing a seamless and enjoyable shopping experience for all our customers. This Sales Policy outlines the terms and conditions that apply to purchases made on our website, https://chicluxer.com/. By placing an order with us, you agree to the following terms.
1. Order Processing
- Order Confirmation: Once you place an order, you will receive a confirmation email with the details of your purchase. Please review your order carefully and contact us immediately if you notice any errors.
- Processing Time: Orders are typically processed within 1-2 business days after payment is received. Please note that processing times may vary during peak seasons or promotions.
- Order Changes or Cancellations: If you need to modify or cancel your order, please contact us at info@chicluxer.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
2. Payment Methods
We accept the following payment methods:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Other digital payment options (if available)
All transactions are encrypted and processed securely through trusted payment gateways. ChicLuxer does not store any payment information on our servers.
3. Pricing and Promotions
- Pricing: All prices listed on our website are in USD and do not include applicable taxes or shipping fees, which will be calculated during checkout.
- Promotions and Discounts: Promotional offers and discount codes are subject to specific terms and conditions. Only one promotional code can be used per transaction unless otherwise stated. Discounts cannot be applied to past purchases or combined with other offers.
4. Shipping Policy
- Shipping Locations: ChicLuxer offers shipping within the United States and internationally. Delivery times and shipping costs may vary depending on your location and selected shipping method.
- Shipping Fees: Shipping fees are calculated at checkout based on the shipping address and the weight of the package.
- Delivery Times: Standard shipping within the United States typically takes 3-5 business days. International orders may take longer, depending on the destination country and customs processes.
- Tracking Information: Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
- Customs and Duties: For international orders, any additional customs duties, taxes, or fees are the responsibility of the buyer. ChicLuxer is not responsible for any delays caused by customs clearance.
5. Return and Refund Policy
For details on returns, exchanges, and refunds, please refer to our Refund and Returns Policy.
6. Product Availability and Stock
While we strive to keep our website updated with real-time stock information, there may be instances where an item becomes unavailable after you place your order. If an item is out of stock, we will notify you promptly and offer the following options:
- Wait for the item to be restocked (if applicable)
- Choose an alternative item
- Receive a full refund
7. Product Descriptions
We aim to provide accurate and detailed product descriptions on our website. However, we do not guarantee that all information is completely error-free. If a product description or price is incorrect, we reserve the right to cancel or refuse the order. In such cases, we will contact you to correct the issue or provide a refund.
8. Limitation of Liability
ChicLuxer is not responsible for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our maximum liability is limited to the purchase price of the item(s) in question.
9. Contact Information
If you have any questions regarding this Sales Policy or need assistance with your order, feel free to contact us:
- Phone: 559-620-2190
- Email: info@chicluxer.com
- Address: 1100 Chicago Avenue, Fresno, California, United States
