Shipping Policy

Effective Date: January 17, 2025

At ChicLuxer, we aim to provide a seamless shopping experience, and that includes getting your orders delivered to you in a timely and reliable manner. Below is our shipping policy to ensure you are fully informed about our shipping processes.

1. Order Processing Time

  • Processing Time: Once you place an order, we strive to process and ship it as quickly as possible. Most orders are processed within 1-2 business days. However, processing may take longer during peak seasons or due to unforeseen circumstances.
  • Business Days: Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Time

  • We offer a variety of shipping methods to meet your needs. Delivery times may vary depending on the shipping method and destination.
    • Standard Shipping: Typically arrives within 5-7 business days.
    • Expedited Shipping: Typically arrives within 2-3 business days.
    • Overnight Shipping: Available for delivery by the next business day.

Please note that shipping times are estimates and may vary depending on carrier delays or other factors beyond our control.

3. Shipping Charges

  • Domestic Shipping: Shipping fees for domestic orders are calculated at checkout based on the shipping method, destination, and weight of the items.
  • Free Shipping: We offer free standard shipping on orders over a certain amount, as specified on our website. Please check for any ongoing promotions or offers.
  • International Shipping: At this time, ChicLuxer offers international shipping to selected countries. International shipping fees are calculated based on the destination and order size. Additional customs duties, taxes, or import fees may apply, and are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your order’s status on the carrier’s website. If you do not receive tracking information, please contact our customer service team for assistance.

5. Shipping Restrictions

  • P.O. Boxes: We are unable to deliver to P.O. Boxes. Please provide a valid street address for delivery.
  • International Restrictions: Some countries may have restrictions on certain products, which could prevent us from shipping those items internationally. Please check with your local customs office if you are unsure about any restrictions.

6. Lost or Damaged Items

  • Damaged Items: If your order arrives damaged, please contact us immediately at info@chicluxer.com with photos of the damage. We will assist you with returning the damaged item and issuing a refund or replacement.
  • Lost Shipments: If your package is marked as delivered but you haven’t received it, please check with your neighbors or local postal service. If the issue persists, contact our customer service team, and we will help resolve the issue.

7. Shipping Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect or incomplete shipping addresses. If you realize there is an error in your shipping address after placing the order, please contact us immediately so we can attempt to correct it before the item is shipped.

8. Returns and Exchanges

Please refer to our Refund and Returns Policy for information on how to return or exchange items.

9. Changes to Shipping Policy

ChicLuxer reserves the right to update, modify, or change this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns regarding your order or shipping, please contact us:

ChicLuxer
1100 Chicago Avenue, Fresno, California, United States
Phone: 559-620-2190
Email: info@chicluxer.com
Website: ChicLuxer Shipping Policy